Frequently asked questions
Answers to common questions about our plumbing and drain work in Butler and Warren Counties.
Services
Why does my drain keep clogging?
Repeat clogs usually come from grease and grime building up inside the pipe, or from roots growing into it. Snaking clears the blockage but can leave buildup behind. We offer hydro jetting, which uses pressurized water to scrub the inside of the pipe, and we handle drain cleaning and root removal.
Do you handle sewer line problems and backups?
Yes. We do drain and sewer cleaning, trenchless sewer lining and sewer line repair. If you have a backup, call us and tell us what you are seeing so we can figure out the next step.
What should I do if a pipe bursts or I have a major leak?
Shut off the main water valve right away to stop the flow, then call us. We take emergency calls 24 hours a day. We also handle leak and pipe repair, including frozen water lines.
How do I know if my water heater needs repair or replacement?
Signs of trouble include no hot water, water that never gets hot enough, leaks around the tank and strange noises. We repair and replace water heaters, and we can look at yours and tell you which makes more sense. See our water heater service.
Why does my sump pump run constantly, or not at all?
A pump that runs nonstop may have a stuck float switch or a high water table. One that never runs may have lost power or failed. Either can lead to a flooded basement, so call us and we will look at the sump pump.
What is RootX?
RootX is a root-killing product we offer for pipes. It foams on contact with water to reach the top of the pipe, where most roots grow, and the dead roots then decay over time. It is guaranteed to keep pipes root-free.
Company
Do you work on both homes and businesses?
Yes. We have served residential and commercial clients since 1998. For businesses we also carry commercial-grade faucets and fixtures. See commercial plumbing.
Which faucet and fixture brands do you carry?
We carry and install Moen and Delta products. For bathrooms that includes vanity faucets, tub and shower faucets and accessories. For kitchens it includes faucets, sinks and accessories.
Where are your offices?
We have offices in Middletown, Lebanon, Franklin and Mason. Our Middletown number is 513-422-1893, and you can reach the other offices from our contact page.
Area
Which towns do you serve?
We serve Butler and Warren Counties, including Middletown, Franklin, Lebanon and Mason, plus the surrounding communities. We have an office in each of those four cities.
Scheduling
Do you offer emergency plumbing service?
Yes. We offer 24 hour emergency plumbing and drain service, open every day of the week. Call the office nearest you.
How do I request a quote?
Use the form on our contact page or call 513-422-1893. Tell us what is going on and which town you are in, and we will follow up about the job.